SHIPPING

All orders are shipped Monday-Friday, excluding holidays, and are generally processed within 2-3 business days. Please note, LELUXE is not responsible for any duty charges that may be applied on international shipping orders. International packages ship using an external service provider and the customer is responsible for all associated duties and fees.

 

RETURNS

Full priced items can be returned or exchanged for any reason up to 10 days from time of purchase. Items must be unworn, unlaundered and with all original tags and labels still attached. Items for exchange or return must ship within 5 days following return authorization. Unfortunately, sale items are final sale and cannot be returned, they can be exchanged for a different size, provided there is stock available.

 

HOW TO RETURN

To request a return or exchange please email hello@leluxe.com within 10 days of receiving your purchase. Please include your name and order number. We will issue a return label. If you are requesting an exchange please include the item you would like to exchange for, size and color. A customer service representative will be in touch within 48 hours Monday-Friday.

Returns can also be initiated by visiting our link here https://leluxe.loopreturns.com/#/.

 

RETURN SHIPPING COSTS

Returns are free for orders on full price items within the first 14 days of receipt, and within the continental US. For orders outside the continental US, the customer will be responsible for the shipping of the return, or the cost of the return label will be deducted from the refund on the return. LELUXE offers complimentary shipping within the continental US. 

  

We strive to make our return process as effortless as our designs. We are available to address any questions or concerns at hello@leluxe.com. 

 

PRIVACY

We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured and your credit card information is never stored. LELUXE LLC strives to ensure the security and safety of its customers and reserves the right to reject any order which raises concern. If there appear to be irregularities regarding an order, we will contact the customer before processing the order to protect their interests and ours.